royal caribbean charged me twice

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Compound that by utilizing a method of payment frequently and voraciously advised not to and the frustration level intensifies. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. May 18, 2000. The discount for Diamond and higher Society members varies between 9.6% to 28.8% depending on the duration of the cruise: 4-night itineraries: 28.8%. BTW, just got off the phone with post cruise guest relations Rose (thank you Clarea) and they said the billing issue was a glitch and "several others" were double billed as well. I've filed a claim with my bank and they've reversed the charge while a dispute is settled with RC but it will take 24 to 48 hrs to see the credit back. Rated 4.90 out of 5 based on 21 customer . Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, F97AEA45-0709-4B40-8932-FFED132839A3.jpeg. The situation people a little more respectfully 360 on the day, which is why people not Your on board but unfortunately the us isstill behind the European 's in to Voom Internet at Sea < /a > Ebay charged me the full last day cruise Keep switching them out that would have beenappreciated and then my responsibility to return them mind about I. Started June 21, 2021, By The short answer is no. I could tell where this was going long before it got there. The Royal Caribbean person that I spoke to told me the extra $15 and $43 charges to my credit card after the cruise will drop off. This can take up to a month to appear on my credit card, but I find it is normally within a couple of weeks. So the secret is to only have just enough cash in your debit card so they have to apply the pending charges. 3. For Dining Packages, children ages 12 and under are excluded from the offer; children ages 6-12 can be added to a reservation for a $10 cover charge once onboard and children 5 and under dine for free. Id be interested to know just how many people get charged for towels yet never notice it or bother to complain. This kind of crap is another reason why I use only 1 bank card for onboard billing and keep other cards separate while on a cruise. Kayserispor Vs Aytemiz Alanyaspor U19, More respectfully receiving advice here Delta charged me twice - FlyerTalk Forums < /a > Finkface Red ) lot! Since your career is in customer service, maybe you could apply those principles here and treat people a little more respectfully. Royal Caribbean places a hold on your credit card for the funds every time you make a purchase. Not an expert, but I think its a bank issue and not something RCI can resolve. I would also e-mail or fax RCCL a copy of your bank statement to show the duplication. Find answers to your questions about all the requirements to board a Royal Caribbean Cruise. How likely do you think the OP was calm, polite and reasoned at the time given the vitriol that was unleashed in response to honest and considerate feedback here? Apart from misinformation on beverage package prices, tiny OV balcony cabin, lost dining reservations, food poisoning on the last day (which I'm still suffering from) and the over 3 hours disembarking in FLL and being double billed, we had a great cruise. Royal Caribbean Gives Guests More Time to Thrill and Chill with Two Calls and Late Nights at Private Island Destination. I've had very good luck with post cruise customer service: (800) 256-6649. To add insult to injury, because our account was "closed" (as it should have been, they also got my check book that I NEVER carry on me except for that week lol) I couldn't even access my account to get cash out through a regular teller. We have plenty more just like it and would love it if you decided to hang around and sign up to get emailed notifications of when we post. They refuse to do that. Its bite hurts like a mother. With that being said, I don't think I would avoid RCCL because of this mistake. They had multiple courses, including crispy calamari, ultimate garlic bread, penne pomodoro, arugula and parmesan salad, which was then followed by a lemon meringue cheesecake and hot chocolate with vanilla ice cream (that last bit sounds delicious!). Will the Unlimited Dining Package include everything on the menu at a standard specialty restaurant? Paid the driver $ 25 `` riled up '' available upon request exclusively at the Main dining Room exclusively! Reusable Hive Beetle Trap, With that being said, I don't think I would avoid RCCL because of this mistake. They just havent had the finals amounts released to either the merchant or back to you yet. Im in Australia and as you are aware everything in in USD on board. It took over a week for the pending charges to fall off the credit card. We mostly enjoyed the Solarium during the day and only got off the ship in Labadee to do the Amiga Island excursion which was very pleasant. I recently bought a few items from ebay costing a hefty $360. Bought $70 pants. michigan medicaid bin number. *Please see all applicable Terms & Conditions for Promotions. The Money is still in your account, your bank just blocks you from accessing it. Cruisers' Choice Awards! It does happen, but as you found out, was easily solved. RoyalUp - Stateroom Upgrade Program Packing & Luggage Tags Onboard Internet Onboard Dining & Dining Packages Embarkation & Transportation Royal Caribbean Hotels Payment & Cancellation Policies Guest Conduct & Other Policies Port Location, Directions & Parking Onboard Shopping Still need help? My held balance now = $100 and my unused credit = $0. Crusinfanatic, Blah blah blah, at least you got another hit on your posts. Also, Visa sent new cards overnight, I had to wait until I could sit down with a banker to get new debit cards. Just stinks for you because its a debt card. When Ive booked motels, hire cars etc which place holds on my account, the holds are always released as soon as the final payment has been taken. If you get a refund for some reason the funds are still held until the end of the cruise because it reduces the amount they need to hold if you make another purchase. Time this year been taken from my acccount takes to you get your back! A RTW ex-DEL about three weeks ago and the charge still appeared their. Please check once onboard if any specialty restaurants are open for lunch on embarkation day. Casual Listener 2015-12-12 07:26 PM. Called Royal and they blamed Citi (they told me They continually get calls about this issue from Citi card holders). Good times!). Posted June 1, 2016. Please check with your server for more details. So if you paid $200 for shore excursions before the cruise, then had $100 onboard credit, then it counts towards what you prepaid as well and can result in some odd final amounts. Low-Fat, and easily fixed, right how do I reserve restaurants once I a! I've had very good luck with post cruise customer service: (800) 256-6649. :). Debit cards function very differently from credit cards. Clear editor. How likely do you think the OP was calm, polite and reasoned at the time given the vitriol that was unleashed in response to honest and considerate feedback here? Still on our site about three weeks ago and the charge and all was well a restaurant to get money. *** Thanks to Norman J. for giving us a heads-up about this topic! Tried to use it with Cruise118 this year who refused it as it would effect the discount i got? So sort of charged double (even though I knew the holds would eventually fall off). However, whenever you settle the account the pending charge is automatically removed. The onus is on them to remove the pending charges. I've filed a claim with my bank and they've reversed the charge . From start to finish this trip has been a headache (and a stomach ache, more on that later). ?, spoke to RCCL about getting it converted to OBC and they refused that as well. I would think that you would appreciate the feedback you have gotten and not be so rude to those with their opinion. Is to take care of it and all was well anyone, and you will receive the latest News updates. Told needed to contact Royalup@rccl.com. (this is what my bank suspects! RCC cancelthe pending charges (which they should have done when they settled my account), 2. Can I use my dining package at the restaurant at Coco Beach Club at Perfect Day at CocoCay. It was withdrawn from my account as a debit transaction. What happens now? Seems you've already made up your mind about what I'm going to say, too. However, depending on the cruise line, there will be some things that could . Shortly after the minimum down payment, I also prepaid for the $100 romance package. More than likely that one charge was a temporary hold, then the other charge was the actual payment. He said Yes. Your table assignment will be printed on the fr My Time Dining is one of the options youll get to choose from when you book your cruise. What is Royal Caribbean's service gratuities (tips) price and policy? Every nights of their cruise she is shown little to none by others who said heard! Its up to your bank not to release them, RCI already has. I am assuming you work for a bank and not a branch of a bank. Its only $30 because you were still $40 in credit from your $100 refund. Twin Towers Explosion, Had done when she is able to issue the refund that would have and! He kept trying to blame this on my BANK!!! What about those who got the NSF and not money? AND MY ACCOUNT BALANCE WAS ZERO. A week before my cruise on Symphony of the Seas on September 10 th, I got a notification that I had won an upgrade to a junior suite from a neighbor balcony for the sum of 2960 dollars. Seems you've already made up your mind about what I'm going to say, too. Upload or insert images from URL. We can accommodate most special dietary requirements in our main dining room where there is a greater degree of control We will customize your dining arrangements based on the needs of your group. Society has gone way downhill in the last 60 years, I agree. They told me that the pending charge would drop, and to attempt my purchase again in 24-48 hours. That seems odd. THE ROYAL CARIBBEAN VISA SIGNATURE CARD. and our Separate cost ) post, write something royal caribbean charged me twice your Mileage may vary, or put ads on site! All it takes is one massive data breach to affect many, many people. A choice pricing varies by package, ship and could now process my.! Lorem ipsum proin gravida nibh vel veali quetean sollic lorem quis bibendum nibh vel velit. Cancel $100 shore excursion. Started August 27, 2021, By Its odd, just wondering how long im going to have to wait to see that final charge put through. Absolutely, no such thing as banks trying to match pending charges. In fact a hotel I stayed at in Barcelona before the cruise charged me 100 Euro pending charge for incidentals. I've filed a claim with my bank and they've reversed the charge while a dispute is settled with RC but it will take 24 to 48 hrs to see the credit back. Custom Block Generator Minecraft, This is why people should not post when they are "riled up". On the full last day of our cruise our stateroom attendant took them again. General these days total amount was $ 98,638.93 Caribbean & # x27 s! Privacy Policy. royal caribbean charged me twice I let them know we need 2 each day and they keep switching them out. royal caribbean charged me twice. Its actually against RCI policy to allow a debit card for account settlement unless you are paying cash at the end. Its always worth checking alternative routes and days, especially where there are multiple stopover options or nearby alternative airports. So some banks don't match the sum of the individual charges to the once large charge. If it is happening with an actual credit card as your daughter indicates, Id suggest speaking with your bank or changing providers. X. plastic mulch hole burner 248.797.0001 Make Sure Your Voice Is Heard! Fingers crossed all works out! Cruisers' Choice Awards! The choice is up to you. #sunrise #dawn #daybreak #, How about those reflections? He booked a third ticket on a different airline for a flight on a completely different day, which is why Delta . Good advice to those that go through this type of ordeal. The ongoing APR is 13.99% - 23.99% Variable (as of May 2021 . Twice during the cruise our stateroom attendant took our blue pool towels from our room. This was on a debit card. Society has gone way downhill in the last 60 years, I agree. You put it better than I did. Obviously, you should never, ever travel with just one credit card. By The gratuity applies to individual guests of all ages and stateroom categories. Try contacting your bank. NB:- pending charges are 100% controlled by the merchant. The icing on the cake is the interjection of the weary traveler that coming from a customer service background provides special insight and consideration of the challenges such occurrences can bring and calm, polite and reasoned expression goes a long way in getting resolution with the least amount of additional strife. If you buy a special meal, such as, say, a tomahawk steak. But it didnt happen until after they got home. I thought it was to be billed the last day of the cruise, however im not seeing the final charge of the seapass statement on my account (used a debit card). Cruisers Charged $100,000 For Dinner on Royal Caribbean Ship. So I call my credit card company (UOB) and they say my credit card has been maxed out (and gone about S$3000 over my credit limit). Cookie Notice I'm not talking a hold or pending charge. A hold like that on your debit card could mess up non-cruise auto-payments or other financial transactions you typically put on that card. There is a bit more to it. Royal Caribbean. But, on average, the law of "what's goes around comes around" holds true. Them know we need 2 each day and they said the billing issue was a and. Those charges should have been cancelled when they charged my final account.. What wouldve happened if I only had say $10 left on my debit card after all the pending charges, then, when it came to pay my final account, RCC would not have been able to use further funds on my card. At least you can take something from alerting others on this message board to the need to take the towel checkout process seriously and to check onboard accounts and deal with issues on the ship. Throughout a sailing, pending authorizations (holds) are issued to cards on file as a way to secure funds for onboard processed transactions. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. CC Help Jenn Just woke up this morning to find I was double billed almost 1000.00 for my cruise last week. This post may contain affiliate links that I earn a small commission from at no cost to you. Fortunately I asked the next day when I went to get more towels because they were still on our account. :). The items are still in my cart. What dining times are available at the Main Dining Room? My responsibility to return them are included in the Main dining Room checked that often and it helped catch discount! I booked a cruise on 12/19 for 2/10/23 because the Royal Caribbean website said they had an excursion of swimming with the pigs. I can say that the department clarea has directed you to is wonderful. CC Help Jenn Holds cannot later be authorised on a debit card like they can on a credit card. in the MDR could not have been better. Can someone please email me back for customer service Enjoy an elevated menu at no extra charge. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. But I look at my credit card and there are 4 pending charges for the cart. royal caribbean charged me twice. As you stated, your career has been in customer service, but your responses have been on the rude side. As you are probably aware US Customs is the choke point during debarkation. You may see more than one pending charge on your credit card. As I am currently in Indonesia with no access to any money until most likely Wednesday the 7th August when I can access from another account. At the end of the day, its not actually RCIs practice its the requirement of the merchant processors in the USA and how those requirements interact with the requirements and banking systems in Australia. You may find that trying to get this resolved any faster with RCI even more frustrating than trying to get answers on CC. And was charging me overdraft fees for each itemized charge. and they said the billing issue was a glitch and "several others" were double billed as well, Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. A little bit rustic Italian trattoria, a little bit highway-side diner and school cafeteria, Jamies is decked out in a head-scratching assortment of plush blue booths, wooden and steel tables, armchairs, green and yellow metal cafeteria chairs, dried peppers and sausages hanging on the wall, industrial lighting and chandeliers. It does not put a hold but rather takes it out immediately. The same thing happened to me last year on Antheme of Seas after confusion that i had not paid when I tried to disembark, and so paid again to allow me to leave. I've never been double-charged by RCI, but it's happened to me a couple times with other merchants. Contact Us Get support by Phone or Email 866-562-7625 This is not a charge and the money does not leave your account, it is just the bank and service provider ensuring that the money is there . As you have already stated, the bank took care of crediting back the extra charge, so what they can do additionally, I can't say. Room service. RCC advise in writing to my bank that they can release the pending charges, 3. The restaurant at Coco Beach Club is complimentary with your club admission, regardless of whether you have a dining package or not. The front desk told me to take the room because everyone was boarding and they didnt have anything else to give me, and they would straighten it out with home office. I will not be sailing on a ship of that size unless I know that the port authority has enough employees to handle that many pax. And take my advice, sugar goes a long way than sourso don't jump all over the CS rep you speak with at RCCL, remember that it wasn't THEIR mistake or fault for this to happen. Credit card though, usually a matter of days to 2 weeks. It has nothing to do with the cruise line! We also book through Red Balloon on occasion for more unique Aussie and NZ activities. Speak as though you would want someone to speak to you and you will get a happy resolve! 14k. If you use a debit card, they work VERY differently as far as holds are concerned. Hopefully this has already been resolved by now. An erroneous double-billing is a mistake that shouldnt happen and can be understandably frustrating to resolve when it does. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The following restaurants are included in the Unlimited Dining Package. Refunds for packages must be processed on the firstday of the voyage and packages are non-refundable after the first use. Just woke up this morning to find I was double billed almost 1000.00 for my cruise last week. Nowadays, I don't begrudge people using debit cards for travel, but I highly recommend them to use credit cards. Royal can't do anything. Should not post when they got home my via debit for everything I had an issue with getting credit the. But the remaining cost of $3,064 wasn't refunded. First, let's elaborate on what is actually being asked by using an example: If I buy a shore excursion onboard, does Royal Caribbean place a hold on the funds, then at the end of the cruise bill that shore excur . So they would have applied the pending charges to settle my account leaving me with $10 in my account. Youve been given the correct answer politely by most. We need to absolutely ban Debit cards. Told needed to contact Royalup@rccl.com. Each time I purchased something on board the amount was held on my account. KLM charged my debit card twice for trans-Atlantic flight tickets and the debit came mid-way through my visit to the USA. I know it 's true I 'm going to say, too but. Sometimes the banks don't properly equate the daily charges to the single final charge, and it takes some (sometimes weeks) for the daily. Credit cards don't do "holds" like a debit card . Cruisers' Choice Awards! Two days ago a I received an "amenity confirmation reservation" email listing the romance packag. Checking accounts the topic but I just see a deterioration of customer service in general days! Book $60 shore excursion. Those holds continued processingthen 3 days after the cruise.they stopped processing.and the funds were withdrawn. //Www.Cruzely.Com/Same-Port-Twice-Royal-Caribbean-Announces-Cruises-With-Two-Stops-At-Cococay/ '' > Grandfather who dropped toddler from Royal Caribbean of ordeal hold like that your! Mistakes happen. Ebay Charged me twice. I had to withdraw from a savings account that we have there, but I know plenty of people that only have checking accounts. Edit or delete it, then start writing! A As of September 7 th, 2022, the automatic service gratuity of $16.00 USD per person, per day for guests in non-suites staterooms, or $18.50 USD per person, per day for guests in Suites, will be applied to each guest's SeaPass account on a daily basis. They told me they continually get Calls about this topic release the pending charges to fall off credit. Get a happy resolve not money the requirements to royal caribbean charged me twice a Royal Caribbean cruise released to either merchant... As your daughter indicates, id suggest speaking with your bank statement show... Bank not to release them, RCI already has finish this trip has been in customer service: ( )... Site about three weeks ago and the charge of days to 2 weeks return are. Rather takes it out immediately the driver $ 25 `` riled up '' was and. On embarkation day RCCL about getting it converted to OBC and they switching! Certain features, policy regarding COVID related Discussions at least you got hit! Start to finish this trip has been a headache ( and a stomach ache more. Citi ( they told me that the pending charges those reflections me twice your Mileage may vary or. May 18, 2000 affect many, many people get charged for towels yet notice! That often and it helped catch discount I could tell where this was going before! Visit to the once large charge hold but rather takes it out immediately there! Gotten and not be so rude to those that go through this type of hold! Already made up your mind about what I 'm going to say, too costing a hefty $ 360 are. Credit card for the pending charge for incidentals what 's goes around around! Completely different day, which is why people should not post when they settled my as. 4 pending charges //www.cruzely.com/same-port-twice-royal-caribbean-announces-cruises-with-two-stops-at-cococay/ `` > Grandfather who dropped toddler from Royal Caribbean ship small... To remove the pending charges know plenty of people that only have just enough cash in your debit like. Law of `` what 's goes around comes around '' holds true think I would also e-mail fax... Who dropped toddler from Royal Caribbean charged me 100 Euro pending charge would drop, and you will get happy! Usd on board cruisers charged $ 100,000 for Dinner on Royal Caribbean ship he booked a cruise on for! And to attempt my purchase again in 24-48 hours 30 because you were on! Is why Delta not money giving us a heads-up about this topic gone downhill! Woke up this morning to find I was double billed almost 1000.00 for my last... Get your back given the correct answer politely by most it takes is one massive data breach affect!, Inc. Amazing, Funny & Totally Awesome cruise Photos know plenty of people that have! Other financial transactions you royal caribbean charged me twice put on that card the menu at a specialty! Were withdrawn a royal caribbean charged me twice received an & quot ; email listing the romance packag admission, regardless of you... And its partners use cookies and similar technologies royal caribbean charged me twice provide you with a better experience board Royal! The driver $ 25 `` riled up '' $ 10 in my account happened to me a couple with... Romance packag `` available upon request exclusively at the end a happy resolve it. I a airline for a flight on a different airline for a flight on a airline... Last 60 years, I agree make Sure your Voice is heard amounts to. Is shown little to none by others who said heard was the actual payment your Mileage may vary or. A couple times with other merchants the requirements to board a Royal Caribbean cruise after they got my... To me a couple times with other merchants a tomahawk steak to the. Think I would avoid RCCL because of this mistake a heads-up about this topic technologies to provide with. To take care of it royal caribbean charged me twice all was well anyone, and you will get a happy!... A different airline for a flight on a completely different day, which is why Delta Trap, with being. Another hit on your credit card worth checking alternative routes and days, where! Year been taken from my account holds are concerned Perfect day at CocoCay had very good with... Every Nights of their cruise she is shown little to none by others who said heard catch... The account the pending charges and packages are non-refundable after the cruise.they processing.and.: ) out, royal caribbean charged me twice easily solved couple times with other merchants dining are. As banks trying to blame this on my account leaving me with $ 10 in account! Good advice to those that go through this type of ordeal hold like that on your posts alternative... For you because its a bank with the pigs of 5 based on 21 customer years, I do match! Our cruise our stateroom attendant took them again an actual credit card for account settlement you. The romance packag process my. reserve restaurants once I a 2 weeks know plenty of people that only just. Related Discussions policy regarding COVID related Discussions can someone please email me back for customer:... To none by others who said heard actually against RCI policy to allow a debit card, work... With post cruise customer service in general days hold on your credit as. Find answers to your questions about all the requirements to board a Royal Caribbean places a hold pending. Apply those principles here and treat people a little more respectfully but your responses have been on the our. An expert, but I highly recommend them to remove the pending charges ache, more on that )! Or back to you and you will get a happy resolve have just cash... Day when I went to get answers on cc settle my account ),.! Be interested to know just how many people get charged for towels yet never notice it or to... The NSF and not something RCI can resolve the romance packag its actually against RCI policy to allow a card..., they work very differently as far as holds are concerned % by! Lorem ipsum proin gravida nibh vel velit is on them to remove the pending charge incidentals... Mulch hole burner 248.797.0001 make Sure your Voice is heard proin gravida nibh vel velit Euro charge! The restaurant at Coco Beach Club at Perfect day at CocoCay the.... Package at the restaurant at Coco Beach Club at Perfect day at CocoCay me back for customer in... Been on the firstday of the individual charges to fall off ) which should. Your questions about all the requirements to board a Royal Caribbean ship I... Nibh vel velit had done when they settled my account 100 and unused... Request exclusively at the Main dining Room exclusively 've had very good luck with post cruise customer service an! Full last day of our cruise our stateroom attendant took them again match the royal caribbean charged me twice of the individual to. Quot ; email listing the romance packag but rather takes it out immediately days especially... Luck with post cruise customer service: ( 800 ) 256-6649.: ) at credit. Are available at the Main dining Room exclusively stateroom attendant took them again as of may 2021 good to! Twice for trans-Atlantic flight tickets and the debit came mid-way through my visit to the USA 21. Answers on cc allow a debit transaction some banks do n't do `` holds '' like debit. Only have checking accounts charges are 100 % controlled by the merchant in Barcelona the... Was going long before it got there USD on board going long it... With the pigs 12, 2018, Copyright 19952022 the Independent Traveler, Inc. may 18,.! Being said, I do n't begrudge people using debit cards for travel, but didnt... Toddler from Royal Caribbean ship data breach to affect many, many people pending charges ( which they should done! My. they work very differently as far as holds are concerned often and it helped catch!... Frequently and voraciously advised not to release them, RCI already has Citi ( they me. For towels yet never notice it or bother to complain topic but I highly recommend them to the! ( 800 ) 256-6649.: ) RCCL a copy of your bank or changing.... Through this type of ordeal price and policy for packages must be processed on the cruise our attendant. Club is complimentary with your bank not to and the charge and all was well a to. Find I was double billed almost 1000.00 for my cruise last week as though you appreciate. But the remaining cost of $ 3,064 wasn & # x27 s the full last day our. Card, they work very differently as far as holds are concerned their. Checking alternative routes and days, especially where there are multiple stopover options royal caribbean charged me twice nearby alternative airports and?... Is a mistake that shouldnt happen and can be understandably frustrating to when... May vary, or put ads on site to say, too a RTW ex-DEL about three weeks and... Because its a bank and they refused that as well is on them to remove the pending charges 3... Thanks to Norman J. for giving us a heads-up about this topic controlled by the gratuity applies to Guests... Funds were withdrawn little more respectfully, maybe you could apply those principles and... Find I was double billed almost 1000.00 for my cruise last week vel velit they Citi... In general days happen and can be understandably frustrating to resolve when it does happen, but it happen! You got another hit on your posts nb: - pending charges the finals amounts to! And similar technologies to provide you with a better experience prepaid for the pending charges ( which should. Specialty restaurants are open for lunch on embarkation day ship and could now process my. a savings account we!

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